BUYER PROTECTION
Reliability When It Matters Most
At Kibble Watches, your trust means everything. We understand that buying or servicing a luxury watch is more than a transaction—it’s a personal investment. That’s why we’re committed to giving you total peace of mind, with every step handled transparently and professionally. Our dedication to buyer confidence is reflected in key protections, including:
Verified authentication on every pre-owned and unworn watch
Full inspection reports and condition grading
Secure handling and insured service for all repairs
12-month authenticity and performance warranty
One-on-one consultation and trusted aftercare
Authenticity Guaranteed
With our 12 months free warranty, full servicing, and no-hassle returns, it’s no wonder why we are rated so highly by our customers.
NO HASSLE RETURNS
FULLY SERVICED
12 MONTHS WARRANTY
Buyer Protection
Payment Via PayPal
We offer a secure and reliable payment option through PayPal. This provides strong protection for both buyers and sellers. With PayPal, your payment is safeguarded until the transaction is complete, giving you peace of mind throughout the purchase process. If anything goes wrong—like an item not arriving or not matching the description—PayPal’s Buyer Protection can help you get a full refund. Sellers are also protected against certain types of claims and chargebacks.
Authenticity Guarantee
We stand behind the authenticity of all the watches we sell. Our team of experts meticulously verifies the authenticity of each timepiece, ensuring that you receive a genuine vintage watch. We understand the importance of owning a truly authentic piece of horological history, and our authenticity guarantee gives you the confidence to make your purchase with peace of mind.
Peace of Mind
12 Month Warranty
To further enhance your confidence in the quality and reliability of our watches, we provide a comprehensive 12-month warranty with every fully serviced pre-owned timepiece. This warranty covers any potential defects or issues that may arise, offering you the assurance that your watch will be fully supported during the initial period of ownership.
No Hassle Returns
We strive to exceed your expectations, but if for any reason you are not completely satisfied with your purchase, we offer hassle-free returns. Our customer-centric approach ensures that you can return the watch within a specified period, following our straightforward return process. We want you to be completely satisfied with your purchase, and our dedicated team is here to assist you every step of the way.
Protecting You & Your New Watch
Insurance on every shipment
We understand the importance of ensuring the safe delivery of your valuable timepiece. Therefore, we provide comprehensive insurance coverage on every shipment. This means that in the unlikely event of any loss or damage during transit, you are fully protected. We take extra precautions to package your watch securely and work with trusted shipping partners to guarantee a smooth and secure delivery to your doorstep.
Fully serviced before dispatch
At Kibble Watches, we take pride in the quality and authenticity of our watches. Each timepiece undergoes a meticulous inspection and servicing process by our experienced watchmakers before being dispatched to you. This ensures that your watch not only meets our strict authenticity guidelines but also performs at its best. We want you to enjoy your new timepiece from the moment it arrives.
Support through the process
At Kibble Watches, we believe in providing exceptional customer service from start to finish. Our knowledgeable team is available to answer any questions you may have, whether they are related to a specific watch, payment options, warranty details, or the return process. We are committed to ensuring that your experience with us is smooth, enjoyable, and stress-free.
Strict Authenticity Guidelines
We adhere to strict authenticity guidelines to safeguard your investment. Our experts meticulously examine each vintage watch, verifying its authenticity and ensuring that it meets our high standards of quality. We understand that owning a genuine piece of history is of utmost importance to our customers, and our rigorous authenticity checks are designed to provide you with complete confidence in your purchase.
We’re Here To Answer Your Questions. No Matter How Big or Small.
At Kibble Watches, we are dedicated to providing exceptional customer service. We believe that no question is too big or too small when it comes to helping you find the perfect watch or addressing any concerns you may have. Our knowledgeable team is available to answer your inquiries promptly and provide the information you need to make an informed decision. Feel free to reach out to us, and we’ll be delighted to assist you.
When will I receive my items?
All items are insured and produced at our facility, then shipped within 1 business day of purchase. Delivery within the USA typically takes an additional 2-3 business days. To check your shipping details and estimated delivery time, please refer to the tracking information in the email we sent you.
What is your return/exchange policy?
If you would like to return an item to contact@kibbelwatches.com, please follow the instructions below within 14 days of delivery. Safely pack the things within the original packaging that came with the merchandise. All Products must be returned in fitness .If the Products received is broken, please contact Customer Service.
What measures do you take to ensure the authenticity of the watches you sell?
We certify all our items as authentic, providing you with a guarantee. Our sales team and watchmaker expertly authenticate all watches in stock before listing, ensuring that the watch and its components are genuine. Additionally, we conduct ‘good title’ checks on every watch via the Watch Register to confirm that the watch is not listed in any stolen watch database.
What payment methods can I use?
At Kibble Watches, we offer a variety of convenient and secure payment options to suit your preferences. You can choose from the following payment methods:
- Credit and Debit Cards: We accept all major credit and debit cards, offering a seamless and secure payment experience. Payments are processed through PayPal, so you can enjoy the added protection PayPal provides—even if you don’t have a PayPal account. Simply choose “Pay with Debit or Credit Card” at checkout to complete your purchase safely and easily.
- Bank Wire Transfer: If you prefer a direct bank transfer, we can provide you with our bank details to facilitate the payment process.
- PayPal: We also accept payments through PayPal, a widely recognized and trusted online payment platform.
What is your warranty policy?
At Kibble Watches, we stand behind the quality and authenticity of our watches. We provide a comprehensive 12-month warranty with every fully serviced pre-owned timepiece. This warranty covers any potential defects or issues that may arise, giving you confidence in your purchase. If your watch experiences any mechanical or performance-related problems within the warranty period, simply contact us, and our dedicated team will guide you through the warranty claim process.
It’s important to note that our warranty does not cover damages resulting from accidents, mishandling, or unauthorized repairs or modifications. However, we are always here to assist you with any concerns you may have, even if they fall outside the warranty coverage. Our goal is to ensure your satisfaction and maintain a long-lasting relationship with you as a valued customer.
